PetChat Support

Email [email protected] with “PetChat support” in the subject. Include your iPhone model, iOS version, app version and a short description. Please do not send private camera images or clips unless needed for the issue.

If camera access was denied, open iOS Settings → PetChat and allow Camera, then return to the app. If no line appears, point clearly at one pet, check your internet connection, confirm “Allow cloud AI” in PetChat Settings, and tap Start. A message such as “No pet in view” means the app did not have a clear enough image. The service may pause when a limit is reached, during an interruption, or if the device cannot use secure app verification.

Check that playback is unmuted in PetChat, your device volume and your audio output route. In Voice, tap Preview to hear a selection. PetChat does not use your microphone. If synthesis fails, tap Start again for a new line; an incomplete voice moment is not added to History.

Open History from the camera to replay saved moments offline. If automatic saving is off, new moments are not saved. Settings shows storage used; automatic saving pauses around 500 MB rather than deleting old moments. Delete a moment or all History to free space. For sharing, open a moment, preview the export, then choose Share or Save video. Save video requires add-only Photos access. If export fails, check free device storage and retry.

Turn off “Allow cloud AI” in Settings to stop future image uploads. See the Privacy Policy and Data Deletion instructions. Include no sensitive pet or household information in a support email unless needed.